What? No Jabberjaw? No sale.

But that the problem: for a lot of companies and many nanagers, rules go away as the customers volume increases.

Oh, honey. You are so, so, SO lucky to never had had that manager who would willingly flush you down a toilet to please an asshole customer who is throwing the right flavor of shitfit. Rules don’t matter. Manager’s word is law.

I’m going to go ahead and assume you’ve never worked a customer service job before.

Is it safe to assume you haven’t had the joy of working retail...?

I worked for Starbucks on an off for over nine years—nothing in my experience would suggest this barista is in any jeopardy whatsoever.

Are you even kidding me?

Done.

Secret agent scientist rock musicians, anyone?

Well, aside from the obvious (Serenity crew), there's these guys:

At least half the ones mentioned here wouldn't exist without these old-timers, so:

The Frog Brothers. "How much do you think we should charge them?'