The typical customer, yes, but Steve Jobs is also excluding so-called lead users and other supposed better sources of future customer desire.

Not exactly; innovation has become more reliant on outside information and views, such as crowdsourcing/open innovation, lead users, and various other methods. Jobs in some ways is a throwback to an older time where companies just innovated in labs and tossed product at customers with little/no customer input.

Sure, much of it is more the demand-push view of innovation, rather than the von Hippel lead customer approach. But I find it interesting just how fervent his belief was that he could shape taste.

Yes, the Ford quote is a good one; we’d have horses with small motors attached or wheels heh.

Steve Jobs once said “It’s not the customer’s job to know what they want.” I mull that over at times, it’s almost scary in its implications of what corporations can do.

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Interesting theory! Jalen never used to prepare for Bill’s preview podcasts or tell Bill what he had planned to say...and now he’s doing them with Jacoby, and spitting out random Utah usage stats like an analytical pro?

Kinja security is srs biz. I’m sure you’re just a sock puppet account for BIG MALDIVE.

Ehhhh. To be honest, does anyone truly sound erudite and concise on talk radio? And I’m saying this as someone who likes the format, wince.

I get the discomfort with the video being posted, and I felt some myself before hitting play. For once, though, I think posting rich media evidence does help.

“Then they came for ‘The Jokes’, and there was no one left to speak for...” —your tl;dr guide for Twitter rants tomorrow morning.

And the video also shows he’s about to say “Linkin Park”, but you know, The Slot somehow decided not to mention that. I’m shocked that she left off evidence that made him sound less sexist. Shocked!

In fairness, others claimed that she’s not telling the full story:

I’m sure this is all explainable and Derek told the Knicks he was at the house due to a need to be closer to family. Not as if this house was far away in Utah or anything.

That’s fair, in 2013 terms, Greg is absolutely correct. And honestly, in 2016, given a halt to cable cancellations, ESPN may open up the checkbook again, and I look stupid. I think, though, this storyline of ESPN cutting top-line talent and ideas in 2015 due to cost pressures has been under-examined. Pretty sure 538…

Yeah, I was a bit ticked by this too. And include Wesley Morris on that too, the Key and Peele race article was a beauty.

Netflix is coming for cable, and ESPN may suffer as a result. Not on a large scale, but even a 5% reduction in subscribers (they’ve already seen 2%) would be a major erosion.

https://www.washingtonpost.com/news/early-lea… Yes. 3% staff layoffs and cutting of anywhere from 100M to 250M per year from their budget.

“ESPN has near-unlimited resources, enough fuck-you money to hire nearly whomever they’d like...”

The classic defense of those who exploit the weak is that the public wanted them to do it. The construct of “public’s right to know” mostly profits the media business, not the public as a whole. Sorry, Barry, I appreciate your writing over the years, but I’m not convinced such reporting passes any reasonable ethics…