And I wish those people had been in the store that day. Yes, I know he's required to ask those questions. Yes, I know there are employees out there who will give me the time of day and take the time (when I'm the only customer in the entire store) to chat with me about games. The problem lies with corporate—this…

And that would have been fine! I would have welcomed that! The deeper problem is that it never happened. He never tried to suggest anything other than what he'd been told to pitch. If the experience is no different than visiting a web page with advertisements, why bother going into the store? Heck, a web page would…

And if I were getting paid to do this, perhaps I would have distanced myself enough to do an expose on this, maybe sat down and interviewed the guy and the management. Alas, I am not. We've both done his job, we both know he could have done better. We both know that his failure is indicative of the larger problem,…

I know this will get buried, but a few salient points need to be made.

Wait, so why are you bitching at me? We're on the same side—I hate what's happened to GS too, I used to love the store and shopped there even if Amazon were cheaper! When was I ever an asshole to the employee? The dialogue is as accurate as I could make it short of having had my phone recording him against his will.…

I'll give you that—I consider Heavenly Sword to be more RPG than other games because it has a coherent story, predetermined from the start. While that's not the standard definition, perhaps I should have used something like "story heavy game". It's certainly a far cry from Madden.

I am extremely jealous. I wish I had a GS that nice. But consider what that store has done to get your exclusive patronage—they've paid attention to you, they know you, they took the time to make your experience positive so you'd come back again and again and again. There was never a sense that this guy cared about me…

*hugs* I understand why people think I'm just a whiny bitch. I just wish they'd not just glaze over when they see "person was harassed at gamestop" and actually consider the alternatives or how it could have gone better.

The renewal of the card is useless if you don't give me something to spend it on. As I've said before, if he'd suggested I preorder Dishonored, or Borderlands 2, or Bioshock Infinite, those would have been better than just repeating what he'd been told. If the experience is no different than visiting a web page…

The one thing he could have done to avert this rant, and the bad taste in my mouth, was to try to offer me something he had a pretty surefire guess I'd be interested in. "Oh, she's looking at role playing type games with strong narratives. I should recommend Bioshock Infinite, or Borderlands 2, or even Dishonored."…

I agree, and I wish they'd found a more substantial post from someone who was actually screwed over. I was pissed off, but only because I knew what he was doing and how he was failing at it. As I said in TAY, the problem lies primarily with corporate, but the employee has to shoulder some of the burden for not trying…

For which I applaud him. Never heard sales pitches delivered so smoothly, except maybe in front of a mirror. Which I might as well have been.

I would like to point out that I am not paid by Kotaku, though I would love the opportunity to write for them. This was a rant written to blow off some steam, not an expose on the downfall of GameStop in the new corporate America. You want that quality writing, tell Kotaku to hire me and I'll buckle down and do the…

Christ, they should have featured your story, not mine. Mine was just venting.

... No I'm not?

That's how it was pitched to me when I worked at GameStop. And I would have, if he had bothered to go above the pitch and tailor it to what I was looking at. Pitching is fine, just try to make it worthwhile instead of using it as a crutch.

It's like I didn't already know all of this! And it's also like I didn't ever ask to have my rant plastered all over Kotaku to generate thousands more hits than anything else on this site! Hooray!

As I said to someone else: "To which I refer you back to my previous statement—wouldn't it, on the most basic level, have been a better idea to base his suggestions and pitches on what little he knew about me, based on what I was looking at? That way he would have seemed like he cared about my visit, and started a…

To which I refer you back to my previous statement—wouldn't it, on the most basic level, have been a better idea to base his suggestions and pitches on what little he knew about me, based on what I was looking at? That way he would have seemed like he cared about my visit, and started a relationship that would have…

You're telling me. My inbox is insane at the moment. I don't think the system can even keep up.