WEBVTT 1 00:00:00.210 --> 00:00:03.090 What's next for Zoom for a look inside the company's future, 2 00:00:03.090 --> 00:00:06.330 we're talking with one of their top executives, chief Product Officer, 3 00:00:06.330 --> 00:00:08.400 Smita Hasheem Smita. Welcome 4 00:00:13.320 --> 00:00:13.690 Smita. 5 00:00:13.690 --> 00:00:18.480 Tell us what will AI let us do on Zoom in the future that we can't already do 6 00:00:18.480 --> 00:00:19.290 today? 7 00:00:19.290 --> 00:00:22.620 In the future and even now? In the last few weeks, 8 00:00:22.620 --> 00:00:24.540 we have added a lot of capabilities. 9 00:00:24.540 --> 00:00:29.430 Generative AI has changed the landscape on the kind of possibilities 10 00:00:29.440 --> 00:00:32.160 we can offer to our users and a product. 11 00:00:32.160 --> 00:00:36.750 There is the Zoom AI companion is a generative AI assistant, 12 00:00:36.930 --> 00:00:41.050 which we have added capabilities to multiple parts of the Zoom platform and we 13 00:00:41.050 --> 00:00:45.900 are expanding in many other places. So as an example, zoom meetings. 14 00:00:46.110 --> 00:00:48.840 Now you don't have to take notes anymore. 15 00:00:48.960 --> 00:00:51.750 We have this amazingly high quality, 16 00:00:51.750 --> 00:00:55.560 accurate zoom meeting summary so you can really focus on the meeting. 17 00:00:55.920 --> 00:01:00.120 You miss a few minutes of the meeting, no problem. You can ask what happened. 18 00:01:00.120 --> 00:01:03.990 You can catch yourself up, lose attention for a few minutes. 19 00:01:03.990 --> 00:01:07.650 You can even ask what's my name mentioned Zoom Team Chat. 20 00:01:07.710 --> 00:01:11.670 You can compose chats, you can summarize. If I'm out of office, 21 00:01:11.670 --> 00:01:15.390 I can come back and see all the threads I was tagged in and I can summarize a 22 00:01:15.390 --> 00:01:19.110 whiteboard. You can generate whiteboard so you don't have that empty whiteboard 23 00:01:19.440 --> 00:01:22.470 block. So we have these capabilities already. 24 00:01:22.470 --> 00:01:25.620 It gives you a flavor of the kind of capabilities we have added, 25 00:01:25.620 --> 00:01:28.680 but a lot more are coming. What else is coming? 26 00:01:28.920 --> 00:01:32.730 We'll be bringing it to other parts of the platform, like an events platform. 27 00:01:32.910 --> 00:01:36.450 You will be able to respond really fast to lobby chats. 28 00:01:36.660 --> 00:01:40.020 You'll be able to compose invitations. Our phones, 29 00:01:40.020 --> 00:01:43.620 you'll be able to summarize phone calls using generative ai. 30 00:01:43.680 --> 00:01:46.290 You will be able to extract action items from that. 31 00:01:46.530 --> 00:01:51.120 So many phones calls are really very, people want to get a lot done. 32 00:01:51.120 --> 00:01:53.220 Oftentimes they're with external collaborators. 33 00:01:53.520 --> 00:01:55.770 We will also be connecting our product, 34 00:01:55.770 --> 00:02:00.480 so if you can ask what happened with this account 35 00:02:00.570 --> 00:02:05.250 over the last few days or the last month and at that point it'll be able to 36 00:02:05.250 --> 00:02:09.390 scan through your content, whether it's Zoom meetings, whether it's your chats. 37 00:02:09.570 --> 00:02:13.770 It'll be able to give you that information so you can be much more productive. 38 00:02:14.850 --> 00:02:18.060 At Zoom, our approach is we have launched the first set of features. 39 00:02:18.810 --> 00:02:23.370 We are loving the customer feedback and we are getting really good response and 40 00:02:23.380 --> 00:02:25.710 we have a set of things we want to build more of, 41 00:02:25.710 --> 00:02:29.190 but we also listen to the customer feedback and we are super responsive to that. 42 00:02:29.220 --> 00:02:30.540 How are you thinking about, 43 00:02:30.540 --> 00:02:35.370 or are you even thinking about the Metaverse these days and meetings in that 44 00:02:35.370 --> 00:02:39.150 or has that concept really lost steam at this point? 45 00:02:40.230 --> 00:02:43.740 You're calling in from Silicon Valley, from San Jose. 46 00:02:45.180 --> 00:02:46.770 What are your thoughts about that broadly? 47 00:02:47.570 --> 00:02:52.200 I am basically really excited about Metaverse, 48 00:02:52.200 --> 00:02:56.010 if you will, or augmented reality and virtual reality. 49 00:02:57.330 --> 00:03:00.730 We were very honored that were part of Apple's 50 00:03:01.600 --> 00:03:04.090 partners at WW DC event, 51 00:03:04.090 --> 00:03:07.960 which they did when they talked about their products, 52 00:03:09.070 --> 00:03:10.660 including Vision Pro product. 53 00:03:11.260 --> 00:03:15.330 And we are also working with other partners as well 54 00:03:16.090 --> 00:03:16.810 on it. 55 00:03:16.810 --> 00:03:21.160 I really feel like the possibilities that are going to be open with these modern 56 00:03:21.160 --> 00:03:24.330 generation, next generation of ar, 57 00:03:24.330 --> 00:03:29.260 vr hardware and just the beauty of this hardware, 58 00:03:29.260 --> 00:03:30.250 how much it can do, 59 00:03:30.490 --> 00:03:34.690 it's really amazing and I feel like we are just kind of starting on that. 60 00:03:34.840 --> 00:03:38.920 But I love the idea of having these, and I do think it'll happen. 61 00:03:39.040 --> 00:03:42.910 It's happened more and more where we will feel even more connected through these 62 00:03:42.920 --> 00:03:44.740 experiences in ways that 63 00:03:46.600 --> 00:03:50.260 helps us connect better as humans and it feels like a completely different 64 00:03:50.260 --> 00:03:52.150 experience. So stay tuned. 65 00:03:52.690 --> 00:03:55.930 It's a space which we are very excited about and 66 00:03:57.970 --> 00:04:00.970 I hope together with the partners we will be start, you'll be able to, 67 00:04:01.360 --> 00:04:04.630 our customers and our users will be able to start touching some of these things 68 00:04:04.690 --> 00:04:05.920 over the next few months. 69 00:04:06.370 --> 00:04:08.440 That's the perfect note to end on. Thank you so much. 70 00:04:09.310 --> 00:04:10.000 Thank you.